Dynamics 365 for COMMERCE

Microsoft Dynamics 365 Commerce is an end-to-end retail solution that delivers unified commerce across all channels (store, e-commerce, callcenter) and brings all channels together in a complete retail platform. 

It encompasses sales, mobility, intelligence, and productivity, to help retailers and workers achieve more in a cloud-first, mobile-first manner. Retail offers comprehensive support to operate a wide range of business processes, such as merchandising, inventory, and channel management capabilities. It also provides immersive customer experiences across all touchpoints. 

  • Creative, engaging and intelligent storefronts
  • Connected marketing and commerce platform
  • Centralized management of content, promotions, inventory and pricing across channels
  • End-to-end commerce solution

Dynamics 365 Commerce—built on the proven Dynamics 365 Retail capabilities—delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Empower your business to create exceptional, insightful shopping experiences for every customer with Dynamics 365 Commerce—built on proven Dynamics 365 Retail solution.

Category and product management workspace enables you

  • Assortment management
  • Assortment lifecycle
  • Tracking

Prices and Discounts Workspace enables you

  • Price and discount management for a given channel and category
  • Category price rule management
  • Price and discount priorities, which let you assign priorities to price groups and discounts to control the order in which they are applied

Catalog Management Workspace enables you

  • Summary of active catalogs 
  • Catalog lifecycle tracking in a single location

Channel Deployment Workspace enables you

  • Track channel configuration progress
  • Take the required steps to complete a task, or provide information to complete the task
  • Directly download the Retail Modern POS (MPOS) program installation in store
  • Access all related page

Channel Operations Workspace enables you

  • Create post statements for a given channel
  • Track shift status for a given store
  • Manage worker point of sale (POS) permissions for a given store
  • Quickly access all related pages

Configuration manager & Validation


Configuration manager and validator feature provides the ability to bootstrap the configuration, validate the status and completeness of the configuration for the various configuration element, Manage and validate entity configurations. This feature enables Bulk configuration data upload and business entity validation.


  • Customer lookup across stores/channels
  • The ability to create customer orders without accessing Real-time Service
  • Improved device activation workflows, status, and error messages
  • Pre/post triggers and activity support.


in this version of Dynamics 365 for Operations introduced a browser based  and responsive layout design POS with functional parity similar to mPOS. It can be used in mobile devices and support cross-platform rowsers. This new cloudbased POS could help to enable retails to easily activate remote POS stations as needed lowering and reducing deployment costs.


In this release customers can use the content management system. E-commerce platform is provided to create an omni-channel structure with following features added

  • A rich consumer API
  • Authentication integration to any third-party open ID providers
  • Payment integration


Users can deploy a call center to let workers take orders from customers directly over the phone and create orders, target customers via mail catalogs and streamline operations through fast order entry, assisted sales and fulfillment by using this call center module. All this thanks to a responsive and redesigned UI based on HTML5 that can be accessible via any browser.