Microsoft Dynamics 365 Commerce is an end-to-end retail solution that delivers unified commerce across all channels (store, e-commerce, callcenter) and brings all channels together in a complete retail platform.
It encompasses sales, mobility, intelligence, and productivity, to help retailers and workers achieve more in a cloud-first, mobile-first manner. Retail offers comprehensive support to operate a wide range of business processes, such as merchandising, inventory, and channel management capabilities. It also provides immersive customer experiences across all touchpoints.
Dynamics 365 Commerce—built on the proven Dynamics 365 Retail capabilities—delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Empower your business to create exceptional, insightful shopping experiences for every customer with Dynamics 365 Commerce—built on proven Dynamics 365 Retail solution.
Category and product management workspace enables you
Prices and Discounts Workspace enables you
Catalog Management Workspace enables you
Channel Deployment Workspace enables you
Channel Operations Workspace enables you
Configuration manager & Validation
Configuration manager and validator feature provides the ability to bootstrap the configuration, validate the status and completeness of the configuration for the various configuration element, Manage and validate entity configurations. This feature enables Bulk configuration data upload and business entity validation.
in this version of Dynamics 365 for Operations introduced a browser based and responsive layout design POS with functional parity similar to mPOS. It can be used in mobile devices and support cross-platform rowsers. This new cloudbased POS could help to enable retails to easily activate remote POS stations as needed lowering and reducing deployment costs.
In this release customers can use the content management system. E-commerce platform is provided to create an omni-channel structure with following features added
Users can deploy a call center to let workers take orders from customers directly over the phone and create orders, target customers via mail catalogs and streamline operations through fast order entry, assisted sales and fulfillment by using this call center module. All this thanks to a responsive and redesigned UI based on HTML5 that can be accessible via any browser.